Is RoomPaddy Safe?

Yes. We go to great lengths to ensure your stay is first class and safe. We continuously review listings to make sure they are up to standard. We screen our hosts with proprietary technology to ensure hosts are; who they say they are. Checkout reviews on a host and the place you are thinking of staying before making your booking. If there are no reviews, this might be because the listing is fairly new. A verified host sign should re assure you we have done checks on the host and the property to make sure it is appropriate. Look for a verified property sign; this should give you the confidence that we have physically inspected a property to make sure it is as advertised.

What types of places are available to book?

We feature a broad range of property types, ranging from apartments and houses to boats and tents. Explore our listings; there are many gems on Roompaddy.co.uk

Why do some properties have few or no reviews?

Some listings may be new on Roompaddy or previous guests may not yet have left a review. Listings will gradually acquire reviews over time.

How many people can I stay with?

It depends on the host, if the host specifies that you are allowed to bring more people, then that should be fine. If unsure always check with the host.

I cannot see the full address of a property

For the protection of our hosts, we display an approximate location of their property. However, once you confirm your booking the host ill provide you with the full address.

Why are some prices different on certain dates?

Hosts set the prices for their place; we provide price guidance for our hosts, to make sure the prices you see are better than you would pay at a hotel. Sometimes prices will be different due to high demand on certain dates due to festivals, sporting events etc.But there will be many more listings available, Cast a wide net.

How to contact your Host?

You can contact your host through RoomPaddy's messaging system on the website. We advise to not exchange contact details until a booking has been confirmed

How can a communicate with my host?

You can also request to speak to a host directly through email messaging, phone call or video call to re assure yourself. Do keep your communication on Roompaddy, so if something were to go wrong we can easily look into this for you. Ask a lot of questions to reassure yourself.

What type of questions can I ask my host?

• • Will other people be staying there at the same time?
• • Will they have access to my space?
• • How will I get the key? Who else has a copy of the key?
• • Is there a secure place to store my belongings?
• • Will I have a private or shared bathroom?
• • Will it be just me at the property or there will be someone else.
• • How is the area like? What sort of neighbourhood is it?

Why do some hosts have incomplete profiles?

We do encourage our hosts to complete their profiles with detailed descriptions and photos as soon as possible, If a host profile is not complete, you can still contact the host by sending a message through Roompaddy.

There are no reviews for the property I like

If a property does not have any reviews, it may be because it's been added to the site relatively recently and hasn't had any bookings yet. In addition, not all guests leave reviews, although we encourage them to leave reviews. A lack of reviews does not mean the property is unsafe or not a good property to book - in fact new properties are often cheaper than established properties with lots of reviews.

How do I know the reviews are genuine?

When you check previous reviews left for a host you are thinking of staying with, you can trust them. Users can only leave a review if they have paid through Roompaddy, the host cannot just get a few friends to submit positive reviews. So rest assured the reviews will be genuine.

The host is taking a long time to reply to my enquiry what do I do?

We recommend you to give a maximum of 48 hours for a host to respond, We contact do contact a host 4-8 hours after your first enquiry ,we repeat the process through other means of contact to speed up a response. We also recommend you choose several properties you like and make an availability request for each of them. This will increase your chances of getting positive replies. We encourage hosts to reply as quickly as possible to all availability requests made through Roompaddy.

How do I make a booking?

Once you find a place that you like, Contact the host through Roompaddy to confirm availability and ask all the questions you have about the place, location, amenities etc

How long does it take for a booking to be confirmed?

We encourage our hosts to respond immediately, however because some hosts might be in their day jobs, they may not be able to respond as quickly as we would want. We do keep reminding a host to respond to your query through all communication methods we have with the host. We advise to give a host a maximum of 48 hours to respond, so please do make your enquiry well in advance of your date of travel.

I have received an availability message from my host, now what do I do?

Once availability is confirmed with your host, you can go ahead make payment for the place you like.

A host has confirmed availability for me; does this mean my accommodation is fully booked?

No, your reservation is not guaranteed until you've completed the payment via Roompaddy. Hosts can confirm availability for any number of inquiries, but the property will go to the first guest who completes the payment online using PayPal or Any of the major cards for payment. Once payment is made your booking is secure. We do also suggest that you complete the payment as soon as the Host confirms the availability on your inquiry. You can follow the steps below on how to retrieve and finalize your booking!

Can I book a whole house or just a room?

You can do both; if a property listed on Roompaddy states the whole house is for rent ,then, yes you are renting the whole house. If it states it is a room for rent for a few nights, then yes, you get to enjoy a stay in a room. If you are still unsure please do give us a call or send the host a message.

What amenities or facilities should I expect?

The facilities or amenities to be expected are those specified by the host. These normally include Wi-Fi, Television, Towels, Bed sheet, Iron, Breakfast etc

I have not received contact details or the full address of the property

Some host will only give out the full address after a booking is confirmed ,others will give you the details before booking is confirmed ,all you have to do is ask.

How can I pay for my booking?

You can pay for your booking through our secure payment page on Roompaddy-Select the place – Click on "Book Now" – Enter your payment details.

When will my card be charged?

Once you make your booking, we pre-authorise your card with the full amount. We only charge the full amount to your card once you check in. The payment is not transferred to the host until you Check-out.

Do I need to pay a deposit?

Some hosts will ask for a deposit to secure a booking, this does not mean we will release the money to the host. We only release the Total amount you have paid once you check out.

Can I pay cash? Or pay a host directly?

For your own protection we advise to make bookings on Roompaddy, handing cash to someone you don't know has risks of fraud attached. When you make your booking on Roompaddy, we only release payment to a host after you when or after you checkout. If any problems do arise we will release your money back to you.

How will I receive the keys to the place?

After your booking has been confirmed, you can arrange with your host, how to collect the keys to where you will be staying.

How do I leave feedback for a host?

After you check out, we send you a message to leave a feedback about your host, the place and also to rate the service. This helps re assure other guests and hosts in the future.

What if the place I booked is not anything like advertised?

We advise you to contact us immediately if you find a place misrepresented, please do take pictures/photos of the place if you can and send them to us. We will not charge you for a service that is below what is advertised.